Returns & Exchanges


Shipping and handling is a flat $5.95 for all orders under $49. For orders over $49, we offer free shipping to addresses in the Continental USA. If you live outside the Continental USA please email us for shipping rates at


We hope that you are delighted with each purchase you make from Sam & Nala. If for some reason you are not, please email us with your order number at

Returns or exchanges need to be completed within 30 days of purchase. To be eligible for a return, all items must be returned unused, with all tags still attached, and in the same condition that you received them. Items must be unwashed and free of pet hair. As much as we think that dog hair is like glitter, we are not able to resell items that have hair or fur on them.

Customers will be responsible for return shipping charges and may ship back via the method of their choice. A return shipping address will be provided.

If you have any questions, please feel free to email us: or via phone 805-788-7038


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